Shipping policy

Thank you for shopping with us. Please read our shipping policy below for full details on processing and delivery.

Processing & Dispatch Times

All orders are processed and dispatched within 1–2 weeks of purchase.

As many of our items are handmade and packed to order, this processing time allows us to ensure your order is completed to the highest standard before shipping, Larger orders may on rare occasion take longer to fulfill.

Once your order has been dispatched, you will receive a confirmation email with tracking information.

Dispatch Upgrade Available

If you need your order sooner, we offer a priority dispatch upgrade, please contact us if you wish to upgrade. Orders with this upgrade will be prioritised and sent within 3 working days.

Shipping Methods & Delivery Times

We ship all UK orders using Royal Mail tracked services.

Standard Shipping (Tracked 48)

  • Sent via Royal Mail Tracked 48
  • Estimated delivery: 2–3 working days after dispatch
  • Fully tracked service with delivery updates

Shipping Upgrade (Tracked 24)

  • Upgrade available at checkout
  • Sent via Royal Mail Tracked 24
  • Estimated delivery: 1–2 working days after dispatch
  • Fully tracked service with delivery updates

Please note: delivery timeframes begin after dispatch, not from the order date.

International Shipping

We ship worldwide using Royal Mail international services.

International Standard

  • Sent via Royal Mail International Standard
  • Estimated delivery: 5–15 working days after dispatch (varies by country)
  • This service is not tracked and delivery updates are not available

International Tracked

  • Upgrade available at checkout
  • Sent via Royal Mail International Tracked
  • Estimated delivery: 5–10 working days after dispatch (varies by country)
  • Fully tracked service with delivery updates

Please note that international delivery timeframes are estimates and may vary depending on destination, customs processing, and local postal services.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes once they arrive in the destination country. These charges are the responsibility of the customer and are not included in our shipping costs.

We are not responsible for delays caused by customs.

Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking number so you can follow your parcel’s journey.

Delivery Delays

While we aim to meet all stated delivery timeframes, delays can occasionally occur due to Royal Mail or factors outside our control (such as weather, strikes, bank holidays, or peak periods). We appreciate your patience and understanding in these situations.

Incorrect Addresses

Please ensure your shipping address is correct at checkout. We cannot be held responsible for orders delivered to an incorrect address provided by the customer.

Lost or Missing Parcels

If your parcel has not arrived within a reasonable timeframe after dispatch, please contact us and we will be happy to assist. We may need to wait for Royal Mail’s official lost parcel timeframe before replacements can be issued.

Contact Us
If you have any questions about shipping or your order, please contact us and we’ll be happy to help.